I called today after spending the last 5 months contacting CS about this and they kept telling me to wait a little longer... Finally they gave me a number to call, the lost and stolen card dept. Well, I called today and they said they would email it to me. That was 7 hours ago and nothing. I believe this is just a HUGE scam they have going to get people to sign up. They figure if they push it out far enough you'll forget ALL about it. I am going to start looking for an honest provider as this is too ridiculous and I am fed up.
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