Never received Amazon Gift Card

I signed up for Verizon at the end of 2018 and was promised a $50 Amazon Gift Card. It is July and I still have not received it.  I called customer service and they escalated the issue a couple of weeks ago,  right now still no response from them and no gift card. Is there anthing else I need to do to get the gift card? 

Re: Never received Amazon Gift Card
Moderator Emeritus

Hi jy2019,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.