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Never received a copy of Jun,2014 bill - already requested it thrice on customer care & once on chat
jainnish
Newbie
‎08-27-2014 08:37 AM

Hi

This is regarding my verizon residential (internet only) account no. {edited for privacy}. This account has ended last month and I paid the ETF in the Jun 2014 bill.

I am writing this to let you know that despite my several calls with customer care I never received the copy of my Jun 2014 bill which displays the ETF chanrges. Everytime I called, they mentioned that they are dispatching it but I never received it. This is happening from past couple of months now. I am kind of tired of calling and requesting customer care so writing this on forum as I am not what should I do further for getting this simple thing done. I even chatted once with customer care and also saved the transcript of chat as proof. There is no issue with address or postal service as all other bills (Jul 2014) and communication are coming fine. Not sure whats the problem with that one. Can someone suggest if it will be possible to get a copy of Jun 2014 bill which shows ETF charges or any other document stating the ETF amount I paid. I appreciate any reply on this.

Thank and Regards

{edited for privacy}

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Re: Never received a copy of Jun,2014 bill - already requested it thrice on customer care & once
ElizabethS
Moderator Emeritus
‎08-27-2014 10:00 AM

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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