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Never received amazon gift card

We got Verizon in January with promise of $100 amazon gift card. After trying to redeem the gift card via email it never came in. Spent several hours on the phone with representatives and we still never received it despite being told we would. 

Re: Never received amazon gift card
Community Manager
Community Manager

Hi yogi92,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.