Never received promo gifts card

Best decision I have made is to switch to Verizon services, I'm very satisfied with the service, but I'm so disappointed and upset I earned two $100 gifts promo cards it been closed to four months that I qualify and I'm still waiting I never received the cards,they have me calling every 30 days for the past 4 months telling me they are going to mail a new card but they never do, is ridiculous already I'm just wasting my time I can't believe put customers in this situation ,I'm thinking even closing my account after this. 

1 Reply
Moderator Emeritus

Hi Bisono45,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.