New Install Billing Issue???
Enthusiast - Level 1

I contacted a Verzion sales rep about switching from Comcast to Verizon when we moved into our new home earlier this week.  I inquired about any installation cost and what my estimated monthly cost would be for all the devices I wanted.  The Rep was very helpful and informed me that if I place my order for Verzion service online that any associated install fees would be waived! And that for faster internet and more devices my monthly cost would be cheaper than comcast!

Great news, that sold me on giving Verzion a shot. The install went great and the Tech was very nice, I confirmed with him that install costs were waived and he did confirm. Just got my first verizon bill in the mail and everything looks great and is what I ordered except for the fact that they tacked on a $210 Outlet Installation fee 3 @$70 ea. Umm What? Coming from both people I spoke to at Verzion saying install was compeltely waived and this shows up? I went back over all of my emails from ordering and nothing was shown on any of them showing this fee. 

I'm well within my first 30 days of service and not sure I am going to continue with Verizon service with hidden fees of this magnitude.  Can a Rep assist me with this?  I have tried calling in twice and have been on hold for over 30 minutes both times. 

1 Reply
Moderator Emeritus

Hi TilValhalla,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.