New Mobile device Promotion credit is not applied

silambarasan
Newbie

Hi, I bought a new phone last month and it has promotion which is not applied in my first billing. Will it take 1 or 2 billing cycles to take effect?

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vzw_customer_support
Customer Service Rep

Hello, silambarasan, congrats on your new phone! It can take multiple bill cycles for a promotion to take effect. What offer is this in reference to? What model phone did you purchase?

-Lauren

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