New account trade in isssue
Don1988
Enthusiast - Level 1

Traded in my samsung galaxy S22+ for a $1000 credit toward an iphon 14 pro max on a new account. Sent the trade-in using the box and label that Verizon sent. UPS shows that it was delivered on August 9th (see below for proof). However, I received an e-mail from Verizon today stating that I needed to send my trade in within 10 days or I risk losing my trade-in credit. I check my trade in status and it has not been updated from "initiated" (see below) despite the fact that UPS shows that it was delivered to the returns warehouse dock on 08/09/23. Can someone please reach out to me to verify that the phone has been received? I do not want to lose my trade in credit as it was the only reason I switched to Verizon from T-mobile.

 

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3 Replies
vzw_customer_support
Customer Service Rep

Good afternoon! We want you to get the promotions you qualify for and will be happy  to help. I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

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Don1988
Enthusiast - Level 1

I don't see a private note yet.

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Don1988
Enthusiast - Level 1

I sent another private message if you can reply. My issue has not been solved yet. My trade in status has not been updated despite Verizon having received my trade in on 08/09.

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