I am a long-time Verizon customer (over 15 years).
I recently moved which resulted in "new service" I was told.
The technician installed my TV and Internet while I was not there. He arrived, I had appointments, I came back, and he was done.
This started in May 2014.
I just now realized that I am being charged $12.00 a month for "multi-room DVR". Each month, I just paid the bill without looking at the details.
I never asked for this. I don't even know what it is.
I tried to reconcile this on the phone with customer service but they seemed to have screwed up my account even more!
Now I have 3 set top boxes instead of 2? What is going on? I asked for a refund for the months I paid the $12.00 and she would not help me. Instead, my account is now royally messed up.
I only have TWO TVs. How I got 3 now I'll never know. Now I'm being charged for 3 boxes!!
If this is not fixed soon, I plan to remove Verizon and go to another company.
Is one of the two a DVR?
THe charging was changed to be for number of rooms, in your case two and a additional charge of
$11 for a DVR
$12 for a MRDVR
$22 for one VMS DVR (enhanced quantum)
$32 for two VMS DVR (premium quantum)
This additional charge doesn't add another device for another room.
TNS_2 (a peer)