No Receipt for the deposits and no Customer Service emails

I am very surprised to see that there is no customer service email address for verizon and neither a complaint mechanism

I recently got a FIOS connection and made a deposit of $125. Since this is a huge amount I would assume that Verizon woiuld atleast send me an email for the payment. If not then atleast include it in the first bill.

Nothing works here, the customer service transferred me to Billing, Credit Check, Sales and Financial Service but none could track the deposit or send me a receipt.

The couldnt even provide me an email or a complaint number for this. How does this work??

No complaints, no customer service email addresses, No escalations, improper receipts???

It has happened to me earlier where I made a deposit and never received it back so this time I have to be cautious.

Can anyone help me with the escalation mechanism at verizon??

Re: No Receipt for the deposits and no Customer Service emails
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.