I traded in 3 phones in November 2024 and still have not received any credit for the trade in. Verizon customer service has assured this will happen but it has not. In addition, I have attempted to remove a hotspot for almost a year and continue to be billed. This matter needs to be escalated by Verizon. Very frustrating!!
We want to make sure your trade and billing issues are resolved right away. Sending a private now.
-Anthony
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