No refund of money owed yet from final bill
syrfan
Newbie

Hi,

I recieved a final bill and am owed money.  The billing department over the phone was of no help.  All equipment has been returned and accounted for.  Can someone please work with me to process the money owed.

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Re: No refund of money owed yet from final bill
ElizabethS
Champion - Level 1

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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Re: No refund of money owed yet from final bill
syrfan
Newbie

No one has attempted to contact me about this issue to date.

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Re: No refund of money owed yet from final bill
ElizabethS
Champion - Level 1

Thank you for letting us know. We will send a note to the Ecenter

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Re: No refund of money owed yet from final bill
syrfan
Newbie

No response from the ecenter in 4 days.  Can I please get this resolved.

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Re: No refund of money owed yet from final bill
LawrenceC
Legend

Hi syrfan,

We have let the team know that you are still awaiting a reply.

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Re: No refund of money owed yet from final bill
VTTurtle03
Newbie

I am having the same issue. Spoke to Verizon financial and guy said he did all paperwork and would issue me a check and I should get it in 7 days.... Well I called 11/20 and it's now 12/7. 

Obviously Verizon needs to work on this area as all I've seen on these forums are regarding this!!

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Re: No refund of money owed yet from final bill
ElizabethS
Champion - Level 1

Please call them back and see if they can tell you whether it was sent out.

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