No return label for returning FIOS Set Top HD DVR Box

I had to terminate my Fios subscription recently, and I need to return the rented Fios FIOS Set Top HD DVR Box. On MyVerizon, there is supposed to be a package label for returning the router to a UPS store, but I'm getting an error message:

We are unable to locate your order details. Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON (1.800.837.4966).

I called the number listed, and was told to bring the router to a Fios store. Unfortunately, all the Fios stores in my area are closed due to coronavirus. How can I go about getting a UPS label?

Re: No return label for returning FIOS Set Top HD DVR Box
Moderator Emeritus

Hi mistitwister,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.