No service... On hold for 30+ minutes with no answer...

[DLFcustomer]

My FIOS service has been out since the recent storm. Please fix.

[LawrenceC]

Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

[DLFcustomer]

Thanks for your reply. We tried the repair link and it said that we needed to contact Verizon. We waited 30 minutes on hold for an agent and the chat option estimated a 35 minute wait. We were hoping that someone could help tell us how to submit the outage online, since the phone and chat options have frustratingly long hold times. Thanks.