Not able to log in to account
AmmarK27
Newbie

I'm trying to log in to my account because I want to suspend my data plan as I am out of the country, but I had forgotten my password. I tried to reset, but I kept being taken to a page that said "Sorry, we are not able to process your request at this time.". I called customer support and chatted with an agent, and the agent said that my account was locked and unregistered the account, and sent me a link and told me to register again, but the link just takes me to the same error page. Half the stuff of the website I try just takes me to the same error page. The agent just ignored me after that. 

I need to suspend the plan before I am billed two days from now, please help. I've tried all I can.

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Re: Not able to log in to account
vzw_customer_support
Customer Service Rep

We're sorry to read that you're having issues with logging into your account and we're here to help. Please send us a private note so that we can get started. ~Peter

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Re: Not able to log in to account
vzw_customer_support
Customer Service Rep

Hello, AmmarK27, I'm sorry for the trouble with signing in to My Verizon. We can help manage your account while you are traveling internationally. I will be sending a Private Note shortly in order to best assist with your concern.

-Lauren

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