Not getting the quoted rate
Enthusiast - Level 1

My contract with Verizon ran out and I called to upgrade to Quantum TV and internet. After 20 minutes of negotiating, Mary quoted 115.99 plus fees and taxes for 2 years. I ageed and asked for email confirmation. Received an email an hour later for $150.99 plus taxes and fees. I called in right away and was told Mary would call me back. She didn't. I called the next day and they said she would call me Monday. She didn't. I called Tuesday and they said it was being escalated to a supervisor who would get back to me in a few days. I called Sunday and they said it was scheduled for a supervisor to call me back Monday. No one did. I called this morning and was told it takes time and someone will call me back when it was resolved. I asked to speak to a supervisor. She said she would transfer me to the correct department. What i got was disconnected. They do have the conversation taped so they know what was said. I don't know if it is legally binding. At this point just tell me, so I can make a decision.

Re: Not getting the quoted rate
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.