Not just disappointed...dismayed

Since I signed up for your services I have been waiting for the $100 card I was promised. I've made several phone calls. I even faxed the letter you sent me promising said card. All of this was to no avail. So, since you sent me a notification that I had recieved an internet speed increase, while my internet is now slower than dial up. Please tell me why I shouldn't be on the phone to Brighthouse, right now; changing providers. You have now promised TWO things you never delivered.



Also, my bill increased by $20 a few months ago. No one can tell me why. Once again, tell me why I shouldn't change providers. I await your response. Thank you

Re: Not just disappointed...dismayed
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.