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My privacy is being compromised. My ex-husband is receiving text messages for my payment notifications for my Fios account. I've called Verizon repeatedly to ask them to remove his cell phone number, and they are not able to figure it out. When I try to change my Communications under Profile Settings, I am unable to do so. I click on a link and am sent to a blank page. It was a new account when I signed up, nothing to do with him but somehow his cell phone is associated with the account and Verizon is unable to remove it.
Hi flanagans83,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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