I started to see erroneous charges in my Verizon bills. My January, April, July bills in 2020 are about $200 higher than the normal. I called Verizon and I also chatted with the online reps multiple times. Every time I contacted Verizon, I was informed that they saw the problem and they would correct it. Today is July 13, the billing issue is not resolved yet. Verizon people are not capable of fixing a very obvious billing issue. I realized that Verizon can charge customers any amount, and nobody in Verizon will do anything about it. It is very scary. It looks like I have to move to Comcast.
Try going here
https://www.verizon.com/about/our-company/executive-bios
then verizon executive escalations will contact you. Or you can try verizon at the DSLReports site here.
https://www.dslreports.com/forum/vzdirect
if that does not help you can leave for cable or even try http://www.fcc.gov they have a complaint form online or even http://www.bbb.org and place a complaint there.
your complaint is quite common.
Hi Matt_NJ,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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