Two Verizon representatives came to my home I told them I was happy with my services, I had home security and internet through xfinity. I told them I would not switch because I could not afford to lose my home security system. The one representative looked at my cameras and said they were blink cameras and If I owned them I could use them with the Verizon home security system. He convinced me to hear his pitch and by the end he told me I’d pay 75$ for internet 4 streaming services and a new security system!! I was stoked ! Of course i signed up! He told me id receive the new system in the mail which consisted of a keypad to arm and disarm the house 8 door/window sensors and something similar to an echo show. I was thrilled and super excited. A man came out to my house and did my internet. I hadn’t heard anything about the security system so 5 days later (today) I called only to find out Verizon doesn’t offer home security and if I’d like it I’d have to spend a couple hundred dollars to purchase oh and my bill will be 111.79$ UHM WHAT?! I was immediately hysterical I feel so taken advantage of ! I canceled my services and now my home is left unprotected and I’m left with a bill that’s almost as much as my last bill and I don’t even have security. The CSR sent me emails for discounts to which I’m entitled to by my job. I literally hung up disgusted and feeling violated this is horrible misleading and disgusting !!!!
Hi Niclugo23, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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