Old Collection
Mch76849
Newbie

Hello, my account was sent to collections around  2019 wrongfully. I was a happy customer with Verizon for almost 2 years but when my time in the military was up and I went home, I did not have service in my home town.. I chatted with customer service about it pleading with him for a solution, he then came back with great news stating I could turn in the phone at a corporate location with no cost to me! So that it exactly what I did. I took screenshots of our conversation for proof, took of picture of the return box with the tracking number at the corporate office. Some months later I received a bill from Verizon stating I owed them over $1200. That has since been sent to collections and I am not going to pay it since it was wrongfully placed. What can be done about this? It is hurting my credit terribly. 

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2 Replies
vzw_customer_support
Customer Service Rep

Oh, no! Mch76849, dealing with service issues can be frustrating, especially if your account went to collections. 

~Gilbert

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vzw_customer_support
Customer Service Rep
Mch76849, our goal is to provide the support you deserve.
 
We sent you a Private Message, please review at your earliest convenience.

~Gilbert

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