Old Fios account linked to Wireless
Meerkat80
Newbie

I had no idea that my old Fios account from many years ago was still linked to my wireless. I have a separate Fios account for my current service which uses the same mobile number and email - I never imagined these would not be synced. I see others have had the same issue but how can I delete the old account and add my new one? I’ve been missing out on the bundle discount for 3 years now. I cannot believe “the best” ISP/wireless provider can make such basic mistakes. 

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Re: Old Fios account linked to Wireless
LawrenceC
Legend

Hi Meerkat80,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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