On autopay, why is Verizon telling me to make a payment?
Irish720
Enthusiast - Level 1

Tonight, I received a text from Verizon telling me to make a payment.  Why did I get this message?  I am on autopay.  If you did not get a payment, it is YOUR FAULT!    I suspect this is a Verizon policy to force me to change my password because you clearly allowed a breach of your system and now want ME, a customer, to fix it for you.  This problem cannot be solved by a computer voice.  I doubt that it can be solved by at least two layers of your customer service reps.  In the end, I'm certain, you will not admit what you are doing.  I am interested in your excuse for manipulating and lying to customers.  When I used my Verizon app to find out what you are doing, you FORCED ME TO CHANGE MY PASSWORD AGAINST MY WILL. You allowed your system to get hacked, I do not work for you, you fix it.  Your computer FORCED ME TO SIGN IN THREE TIMES and on the fourth I refused.  I want someone who pretends to be in charge of customer service to call me. You have my information.  I spend thousands on my Verizon services every year. That will not continue if I do not get a phone call with an answer and an apology.

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2 Replies
vzw_customer_support
Customer Service Rep

We want to make sure you get the help you need with your account. The last thing we want is for you to have any problems with your automatic payments. We'll send you a Private Note so we can help. 

~Jesse

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vzw_customer_support
Customer Service Rep

It seems like we didn't receive a reply to our last message. If you still need assistance, please authenticate through the previously sent link to continue.

~Freddy

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