One Verizon ID Can't be Unlinked

[aec78011]

I linked my Fios and mobile a few years ago and then canceled Fios when i moved addresses to a location that did not have service. I am now still linked to a disconnected account and have a new Fios account I cannot link until my old service is disconnected from my one Verizon ID. I spent 3 hours on the phone with both home and mobile support who were unable to help me. What do I do next? I keep getting emails to link my accounts for better discounts ... 

[kh-gary]

Hi aec7801,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.