One Verizon ID not working

[SG859]

Before enabling One Verizon ID, the MyVerizon page showed only my Home Fios  account info, and nothing about Wireless.  I was at least able to see my consolidated monthly bill.  

Since enabling One Vz ID, I can only see the Wireless, and nothing about my Home account.  I can no longer see the combined monthly bill.  Have spent many hours in support chat, been transferred between teams many times & was eventually cut off, only to have my problem declared solved!  

[vzw_customer_support]

We definitely want to help with your concern. We will be sending out a private note. ~Peter

[SG859]

I'd like to know how.  I received five private messages from Vz support reps offering help.  Responded to all of them with no result.  One sent a chat link.  When I joined the chat, nobody from Vz showed up.  

[vzw_customer_support]

I’m sorry you’re having trouble with your Verizon ID and viewing your home/landline related services. The best way to address this would be to contact our Landline Team directly using this link:
https://www.verizon.com/support/contact-us/#home

-John

[SG859]

Sorry, but this is no help.  I have already had several multi-hour chat sessions, been pushed from team to team only to be cut off.  I have transcripts of these worthless sessions.  That's why I tried the community support.  Your link takes me back to starting a new chat.  I also am struggling to even log on to the Verizon site.  I get an orange pop-up apologizing & asking me to try again later.. over and over.