One Verizon Id

I have for months been trying to have an old disconnected Fios account disabled from the One Verizon ID so that I can add my current and active Fios account added. I have talked to numerous people I keep getting switched from Mobile Agents to Fios Agents both telling me its the other's department who has to have it removed, I've chatted for HOURS with agents, the last time they told me to check my account in 8 days, its been 2 weeks and still nothing has been done.

I don't understand why its so complicated if you know your account numbers and what should be removed and what should be added why this is a multi-month and multi-hour process. Has been nothing short of a nightmare.

Has anyone gotten this resolved for them?

Re: One Verizon Id
Moderator Emeritus

Hi Emmers2156,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.