One verizon ID unlink

Can someone from Verizon please help me unlink my One Verizon IDs? I have an old Fios account that is not active linked to my active wireless account. I need to unlink the wireless account from there and link it to my new Fios account which does have active service. Without doing so I cannot get the mobile+home discount.

Re: One verizon ID unlink
Moderator Emeritus

Hi shusain1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.