I joined Verizon back in February under the deal that gave me the full value of a set of iPhone 14 pros via trade. Since then I’ve had monthly calls with customer service trying to rectify a never ending billing problem. I’m over charged roughly $14-15 a month for one of my devices with no legitimate reason. Customer service reps have acknowledged that I am being over charged on my bill.
Customer service keeps ‘escalating’ my dispute but it never gets anywhere past that call typically. Customer service is terrible and if I wasn’t signed for 3 years I would have abandoned ship with Verizon by now. Is there a representative or at Verizon that can actually help me fix this billing problem?
-Revolving door device not received remark when I shipped both devices in the Verizon box. Provided IMEI numbers but I never get a clear answer on this issue. Apple has stated both devices are currently in use by Verizon customers.
-The wrong promotion was applied and never gets corrected from so called ‘escalations’.
Hello, Imr88029, thanks for reaching out in reference to your bill. I'm sorry to hear you've had to reach out so many times regarding the same issue, we want to help make sure this is resolved once and for all for you. So we can best assist, we will be reaching out via Private Note.
-Lauren
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