I joined Verizon back in February under the deal that gave me the full value of a set of iPhone 14 pros via trade. Since then I’ve had monthly calls with customer service trying to rectify a never ending billing problem. I’m over charged roughly $14-15 a month for one of my devices with no legitimate reason. Customer service reps have acknowledged that I am being over charged on my bill.
Customer service keeps ‘escalating’ my dispute but it never gets anywhere past that call typically. Customer service is terrible and if I wasn’t signed for 3 years I would have abandoned ship with Verizon by now. Is there a representative or at Verizon that can actually help me fix this billing problem?
-Revolving door device not received remark when I shipped both devices in the Verizon box. Provided IMEI numbers but I never get a clear answer on this issue. Apple has stated both devices are currently in use by Verizon customers.
-The wrong promotion was applied and never gets corrected from so called ‘escalations’.
Hello, Imr88029, thanks for reaching out in reference to your bill. I'm sorry to hear you've had to reach out so many times regarding the same issue, we want to help make sure this is resolved once and for all for you. So we can best assist, we will be reaching out via Private Note.
-Lauren
I am in the same situation with my bill fluctuating wildly every month. This started when my son went to the Verizon store to replace a phone while he was having a psychotic break. He was having an episode out so I said yes under duress and told the Verizon employee what was happening. She proceeded to sign him up under my plan and then had him arrested. He never used the phone, it got lost. When I finally determined the phone was lost I dropped the line. Ever since then my bill has been between 250-300 dollars a month. Every month I call and am told the bill will be reduced. Customer service tells me my bill will be at an agreed amount and then it isn't. This happens every month. Last month my bill was supposed to be 100 dollars but surprise, again my bill is almost $250. Every month - I am done.
We are sorry to read that you went through this situation, and we want to make sure we are able to help you out. If you still have questions about your bill, let us know, and we'll be happy to help you out.
~Freddy
We are here to help. When you can, please respond back and we can address your concerns.
-Bryan
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