Online Help Needed

Hi all!

I'm so frustrated I'm posting this question in the community.  I have tried to log into my verizon account - through the same saved bookmark over the last several years - and everytime I log in, I get a message saying, unable to retrieve account information. 

I've tried on Chrome, on Safari.  I've tried in the morning, and in the evening.  It's been happening since the Wednesday before Christmas.  I don't understand.  

And I'm trying to contact Verizon but I need my account # which is online and I get electronic statements.  Ugh!  So I can't get through anywhere.  

Anyone know why this is happening to my account?  I seared to see if there was a new link, but it didn't show anything.  My account has both my home phone and my wireless. I have even logged in through verizon wireless - hit the pay bill now button and get the SAME error message.  It's killing me.

I would really appreciate some help.  

Re: Online Help Needed
Moderator Emeritus

Hi acnorman,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.