Online account reflects a previous home phone number/ can't pay bill

[andrea42782]

my online account still registers my old phone number. how can i change my phone number to reflect my new home phone?? i cant pay my bill!! today is sunday...i have been given the number for tech support and will call tomorrow if i cant get an answer sooner...just thought i would try this forum...thanks!

[TonyaD_VZ]

Please let me know if you have resolved your login problem.  We will be glad to assist you.

Thanks,

Tonya D.

[Nikki315]

I have had it up to my ears with verizon. I would never suggest verizon to anyone. Our caller ID on tv has not worked since after the guy installed our service. We cannot pay a bill because our account is reflecting a previous number. We now have a shut off notice because WE CANT PAY OUR BILL! THANK you verizon for amazing support and screwing your customers. After hearing from so many people I have finnaly became a victim of their **bleep**ty buisnees.

[Scott0071]

Ever since Verizon launched their NEW Website I've had nothing but problems. Mainly viewing invoices and paying online. It's a nightmare. Verizon reps know about it but can't comment on it. It's probably gone unresolved for over 10 weeks now. I've wasted so much time just trying to pay a $21.00 invoice online.

[ElizabethS]

Hi Nikki315 and Scott007

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.