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Online and app account is wrong and i can't change it.
Joein648jars
Newbie
‎04-29-2021 05:54 AM

I used to have Verizon years ago and cancelled but recently came back. I tried to view my current account and bill online but the website and app shows the wrong account number. I can't log into my current account or pay it because of this. 

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Re: Online and app account is wrong and i can't change it.
LawrenceC
Community Manager
Community Manager
‎04-29-2021 09:15 AM

Hi Joein648jars,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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