Order Placed Without My Consent

[buffalo23]

I have contacted customer service now 3 times about this specific issue that happened and at this point I am outright infuriated. A door to door salesperson came to my door at 9:00 pm last week to try and sell me wifi. I filled out the initial billing screening survey, and then he did something on his iPad which sent me a link to confirm an order. I told him I did not want to place an order, I don't want wifi, I don't want to try the router out for free, and I will not confirm the order. To be clear, I did not confirm the order and he left. A few minutes after he left I received an email confirming an order had been placed for the equipment and I had been signed up for 5G internet. I am forced to draw the conclusion that he placed the order on his end without my consent because I know with 100% certainty I did not ever ask to place an order and I sure as heck did not click anything placing an order on my end. I immediately tried contacting Verizon via the number in the email, but since he bothered me at my house at 9:00 pm, the line was already out for the day. So then I had to create an account to try and chat online with a representative. The representative on the chat that night told me there was nothing they could do and I just had to send the equipment back once it got to me. The next morning at 7:00 am I contacted someone else via the same chat box and they told me they cancelled my order and no further action was required. She assured me I would not be receiving the equipment and I had nothing to worry about. I then went into my account and saw that I still had an “active line” of 5g internet which is absolutely ridiculous considering I never ordered wifi to begin with. In the app I cancelled my service manually. The tracking link for the equipment became inactive, my Verizon account became inactive, and I never received the equipment. Now, about a week later I am writing because I received a package in the mail which was a return kit. I then immediately called the help line and was assured that, again having never placed the order myself and never received the equipment, I had no further action required of me. I was told that on your end it shows I don’t have any equipment from you, I never received the equipment, the line was cancelled, and no further action was required. Then, about an hour later I receive this email saying if I don’t return the equipment THAT I DON’T HAVE AND DIDN’T ORDER I would be charged $300. I then called for the second time today (December 9th) and was assured again that there is no record of equipment being delivered to me and I don’t have to worry about this. I am so incredibly upset that I have had to spend hours and hours dealing with this issue that all started because a salesperson placed an order without my consent, without informing me what he was doing while at my home, and seemingly thought he could take advantage of me as a young woman.  I am writing this because given the contradicting information I am receiving from Verizon, I want written confirmation from someone assuring me that you know I don’t have the equipment, and you will not say I owe Verizon $300 for an order I didn’t place, didn’t consent to being placed, and equipment I never asked for or received. I also would love if someone could justify how this all happened in the first place because although I filled out the billing form, I expressly stated that I did not consent to an order being placed and it somehow happened anyway.