Order is in Progress? No email confirmation

Current Fios Internet/TV/Phone customer and was presented an online offer to upgrade to Gigabit service at a reduced cost from current plan.

2 days ago submitted the order online, scheduled installation date and received an order number...never received an email confirmation.

Contacted Verizon via chat earlier today to check the status and they said there was "no current order" so told me to try again. Went through the same order process today...received a new order number but still no confirmation email.

Would really appreciate it if someone from Customer Service could look into the matter. Thanks.

Re: Order is in Progress? No email confirmation
Moderator Emeritus

Hi StanE,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.