Order issues, stuck on pending or not installed!

To say I'm unsatisfied with my FIOS experience is an understatement, I placed my order on Dec 12 for FIOS internet 100/100Mbs, i was given an installation date of 12/26 between 7:30a-10:00a. At around 10:00a my tech calls to say he's running a little late but will show up shortly, I say no problem! After working through some issues with my installation, getting everything installed and powering up the router at about 2:30pm it turns out there's still no service! long story short my tech was finally able to get it fixed until past 4:00pm, I exhaled in relief!

Next day on Sunday 12/27 I decide to call customer service to have them remove the rental router charge since I've decided to use my own router, the lady says she cannot since for some reason it shows my installation is not completed and therefore my profile is not loaded yet, to wait a day to see if it changes.

I called tech support yesterday 12/28 to see about my order showing pending, the tech resets something and has me go through activation again, says everything looks good now! Well it still shows my installation is not completed, and If i try to make any changes to my services like increase my connection speed or add services it says I cannot due to a pending order, to call customer service.

I really don't know what to do at this point, please help!



Re: Order issues, stuck on pending or not installed!
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.