There was a short power outage in my apartment around June 25. The power was off and right back on. But after that, Verizon service was out. I have been super busy recently and really didn't have time to call Verizon about this, because I know the call would take forever. Today, I finally find some time (my luch break) to contact Verizon and it just proved my thought. It took 1.5 hours to get NOTHING.
My case is like this: after a short power outage, I don't have Verizon service in my apartment. I tried your troubleshooting tools in Verizon app but it didn't help and didn't give me any useful information. It's been 2 weeks since then and I didn't use serviec during this 2 weeks at all. I think you can easily verify whether I used the service by checking my usage or log. I don't want to pay for this 2 weeks because I didn't use any service due to outage.
PS. I talked with several reps, one of them told me there was an outage ticket, but another one told me there was no outage at all, I don't know who to believe. By the way, even if there was no outage in the area, there was surely an outage for my apartment. I have to use my phone for Internet and I used 5GB data.
I already spent 1 month on the gift card issue, don't let me spend another month on this... Come on Verizon.
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