Why am I constantly getting the run around with this company. Ever since I added a line for my son I've been dealing with disputing random charges every month. They sent me a home internet I did not want. When I returned it they told me I didn't return it and would be charged. They finally found the return they lost and continued to charge me anyways. I've wasted 6+ hours speaking with customer service and even going to the store to resolve this issue. Finally they credit my account and said it must've been a glitch. Today I get a text that my bill is $244.44, but they can't explain as to why and say it's just a glitch. I have automatic payments. These glitches are out of control and should be a breach of contract!
Hello! Being on top of your account is vital, especially if you are encountering billing problems. Verizon is here to help.
For more details regarding your bill, check out our FAQs: https://www.verizon.com/support/view-bill-online-faqs/.
We sent you a Private Note, please review at your earliest convenience.
~Gilbert
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