After 6 months of customer service calls and in person store visits to rectify a Verizon trade in issue, all promising to credit and give back all the overages, I need a more aggressive escalation or help getting this actually resolved.
Not only is it unresolved and I have been overcharged $100s of dollars, they are increasing my bill!!!!!
Is there ANYONE that can resolve this? An actual human preferred.
You are in the best place for support with your billing concerns, jenniferbrusso. I am here and motivated to resolve your trade in concerns as soon as possible! Please send us a Private Note to get started.
I have been dealing with them with my trade-in since July of last year...still waiting on my credits to apply to my account. Every time I called/chatted, we go through the same process of verifying everything then they just tell you to wait 1 to 2 billing cycles. So far, I received credit for 1 phone and still waiting for the credits for the other 3 phones (that $2,000 in credit). We are going on 9 months now, since they received my phones.