Overcharged close to $1000

[bangbang327]

Anytime, AND I MEAN ANYTIME you get your bill, you are overcharged. We have a business plan and it includes three or four cell phones, jet pack and an iPad. Earlier this year, I went to Belize with my spouse. We took two cell phones that have the EXACT same plan including TRAVEL PASS yet one of them (which just so happened to be the one that never worked except on Wi-Fi) was charged over $400 for international usage instead of $10/day as stated in our contract. It took over two months to get a credit for it not to mention HOURS on hold and going between EVERY specialist and then of course my favorite line, “the manager you need to speak with will be back in the next week/days/hours etc or so and will give you a call.” The classic Verizon line. At the same time, I noticed I was being charged for an iPad line that I could’ve sworn I had canceled already, but then canceled again at this time. January 2023. Finally received a credit for around $711 a month or so later.

It took so long and wasted so much time, I left Verizon for XFINITY (only my phone-no others in my business- to see if it was legit) for 4 months and unfortunately had to come back to Verizon because even though we are told they run on the same towers, it doesn’t work.

After not dealing with Verizon for months I told my spouse I would check out the bill now that I brought my number back to the business account we have.

When I brought my number back to Verizon in person, the salesman at the local Merrillville, IN Verizon store looked at our bill and noticed that we have a jet pack that we pay for $75/month and he has a NEW business internet NEWLY available in OUR AREA for only $39.99/month PER gateway that is LESS THAN Jetpack. WOW!!! We decided to get two of these net work boxes one for each office. What a deal!!!

I’m not even going to talk about the fact that he didn’t set up my phone properly and it took an entire 24 hours to get it going (1 hour on another phone), but ANYWAY I look at the bill and notice were being charged $80 per gateway per month and they charged us for three of them instead of only two.

Now why would someone want to do that!?

Second I noticed I’m still being charged $69.95/month for an iPad that I canceled back in January. Verizon’s response? “You never accepted our email cancellation”. When I cancel something, I don’t need to confirm through an email days or weeks later. I’m sure of my decision at that point.

Third item I noticed I’m being charged since February, is for a Verizon internet gateway. The funny part about this is, these Verizon gateways just became available in my area in the past month or so. There is no usage or data on the line at all. Of course there isn’t because it’s not real. FANTASTIC.

We returned the gateways IMMEDIATELY within a day because we felt it was shady and Verizon will not credit us for those items until TWO BILLING CYCLES. It doesn’t say that on my receipt when I returned them. I returned them within two days of purchase and it said I had to return them within 14 days to NOT get a store credit something of the sort. Doesn’t matter BC it’s before 14 days. The agent on the phone said we signed a disclosure stating we would wait multiple billing cycles. HAHA. Who would sign off stating Verizon keeps your return money two months?

They won’t let us remove the extra accounts they put on because we couldn’t confirm an email or we need to wait or the manager is sick etc etc. So Verizon can ADD lines to your account without asking you, charge you for them, and there’s nothing you can do about it. Literally!

Now all of these things I should be credited for I get thrown into the VERIZON LOOP. Wait for a call back in one to two days (and of course that call never comes) and then I’m supposed to wait one to two billing cycles before I get a credit or I’m requested. After doing research and watching my spouse on the phone the entire day today, August 16, 2023 now speaking with the FOURTH AGENT after getting hung up on in 52 minutes with the third agent because we called her out multiple times. She must have gotten tired of saying like a robot “I’m sorry, my manager will call you back.”

Overcharged close to $1000 and my spouse and I have to call CONSTANTLY.

Does anyone know where I send the invoices to Verizon for my time?

[vzw_customer_support]

We're sorry to hear about the amount of time this has taken to resolve. We realize this is definitely not ideal and we want you to find a solution. Please reach out to our business team at 800-922-0204 Mon-Fri 8:00AM - 8:00 PM Local Time or Sat 8:00AM - 6:00PM ET. We're sure they'll be able to help you.

~Jesse