I am writing to complain about being charged for “The Most Fios TV” service for 11 months November 2022 - September 2023.
I returned the set top box equipment in November 2022, and I had talked to customer service about returning the equipment so that my service would be discontinued.
I did not discover that charges for the service continued until September 2023. I spent hours on a chat call with a representative with no resolution. I also chatted with a Supervisor who then sent my call to billing. I was then cut off and lost the chat. All the hours of discussion were gone, not to be retrieved when I asked to be reconnected with the person(s) with whom I was chatting.
Overcharged Amount:
November - August $103.00 x 10 months = $1030.00
September - $110.00
That is $1140.00 of being charged for a service that I could not have possibly used because I did not have the equipment.
I am asking that Verizon do the honorable and ethical thing by refunding the overcharges based on the fact that I did not have a Set Top Box.
I have been a loyal customer of Verizon services (both Fios + Wireless) for well over 10 years and this is not the customer service I am used to experiencing with Verizon.
Hi SusieG07,
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