My wife passed away November 2023. I was so distraught I didn't try to cancel her phone that hadn't been used since then.
I went to a Verizon store in Scranton, Pa to remove the phone. The sales person said he took care of everything and I would see changes on next bill.
Well I did see changes,.
My plan was upgraded on both phones and some kind of overseas option added (I never travel at all)
My bill went from $107 to $194.94.
I spoke to a representative who said she would straighten the bill error out and didn't have to pay 5hat ridicules fraudulent amount.
When I went to pay my hill online later the bill was still $194.94. I called back and the agent wouldn't let me speak she just kept demanding I had to pay that bill and just kept talking and talking not let me get a word in. I had to hang up
Trying to speak to an agent on the phone is practically useless.
I will contact my state's Attorney General and The Better Business Bureau about the practices Verizon uses.
Hello, Richm123. First and foremost, my condolences for your loss. I know this is a trying time for you, and you deserve answers and a resolution. Let's work together to ensure this happens for you. I have sent you a Private Message for further support.
-Natasha
I'd respond if I knew how.
@Richm123, my condolences too for your loss. Private messages are under the little envelope in the top right corner. When you receive a new private message, a number appears over the envelope. Click or tap on the envelope to go to your message inbox, and then it pretty much works like email from there.
I am shocked that a bunch of extra charges and some other plan got added to your account instead, when you'd asked to have a line removed. If you can't get it straightened out with Verizon, I'd file a complaint with an outside agency. Good luck and may you have the support of loved ones and good friends during this time.
Richm123, our deepest condolences go out to your and your family. Our goal is to offer the support you need.
As indicated by other forum members: private messages are under the little envelope in the top right corner. When you receive a new private message, a number appears over the envelope. Click or tap on the envelope to go to your message inbox.
Please keep us posted.
~Gilbert
I’ve been over charged for the past 6 months. Last response was they were going to credit my account but they keep charging me more every month. I was supposed to get a call from the representative who said, they didn’t know why I being billed so much and would credit my account. Every month is the same thing and no solutions
Hello AliciaDR. So glad you reached out. We hear your frustration. Good news, no need for a callback. You have experts with you here to review your bill and refund questions. We do need your help to proceed with account details. Please reply to the following private message, so we can discuss details securely to protect your private information.
-Deb
Hello again AliciaDR. I was not able to send the Private Message to you. Please send us a Private Message to continue with. Let's collect a few more details when you send the private message. Is your Verizon service active? Are we working with Veriozn Fios, Verizon Mobile Prepaid, or Verizon Mobile Postpaid? How much is the refund you are expecting?
-Deb
I am replying, I think
Richm123, as indicated by other forum members: private messages are under the little envelope in the top right corner. When you receive a new private message, a number appears over the envelope. Click or tap on the envelope to go to your message inbox.
I have sent you a Private Message. Please be sure to check it.
-Natasha
Start a new topic or ask questions in the open forum.
