I signed up for two lines on Unlimited Ultimate. I bought my phones with me. I signed up via an online agent. With my autopay and FiOS discount, the total amount for the two lines came to $ 130.58.
I just received my first bill and was totally shocked to see the charge of $257.50.
I took snapshots of the online conversation with the agent and have double-checked the confirmed charges.
This bill I received is absolutely shocking.
Can someone from Version reach out to me please as I am getting no help calling customer service.
Good Morning Ali152. No one wants bill shock. We have too many other important things to worry about. Let us ease your mind with a complete bill review. Please reply to the following private message so we can discuss your account details, together privately, to protect your online security.
-Deb
Hi.
I merged my fios and wireless accounts and had to create a new user name. I am now alid152. I cannot login as ali152.
can you reach out to me via that account
No problem at all, Alid152. We'll be sending a new Private Message to your new username.👍
~Izzy
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