I was overcharged for an international plan that I called to set up for 3 weeks. Verizon has charged me and even though I have called and even went down to the store, they still haven't credited my account. This has been going on since February. They owe me $300 dollars. After spending 45 minutes with a representative, he put me on hold to speak to billing. After about 20 minutes, the phone disconnected and when I called back they were closed.I have been with the same company for 21 years. They definitely are not treating their "grandfathered " customers the way they should. I'm almost certain they WANT me to leave.
Hello jarcure, this is definitely not the experience we strive for, especially as a long time customer like yourself. Billing accuracy is important to us, lets find you a resolution. We'll be sending you a Private Note, so we gather additonal information to help resolve your concerns.
~Brian
Is it that you're getting billed an extra $100 plus taxes/fees every month for the International Service Plan? If so, go into your Verizon account under the manage perks section and unsubscribe from the monthly subscription for international service.
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