Overpayment not applied
Enthusiast - Level 1

When will my overpayment from last month show up on my bill? It was due a few days ago but still shows as owed.

It was erroneously taken out twice last month, so I turned my autopay off to avoid that. I better not get that extra  $10 charge for turning it off, for a month that it was already prepaid for either. 

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Re: Overpayment not applied
Customer Service Rep


Hello we will need to access your account to see what is going on. Normally when a double payment is made the account automatically shows a credit on it, it does not take time to post. As far as the autopay discount, when you turn it off the system automatically takes the discount away, we have no control over that. Please follow this link to get to the Secure Channel.


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