POOR CUSTOMER SERVICE YET AGAIN!
jrose71
Newbie

Supervisor Rhonda was extremely rude and hung up on me, even though as I'm quite familiar it will state in your notes that the call ended.  I have had very poor service regarding an overbilled issue since October.  A credit of over $400 was found by a member of the elite services team.  An email was sent out on 1/7 stating that credit would be reflected no later than my January 2014 billing cycle.  I've called 3 times in the past week and spoken to 3 different people and told during the first 2 calls I'd receive follow up calls within 48 hours.  That never happened and I stil have no resolution.  Asked to speak to a manager today, and was told the wait would be 40 minutes but one would call me back.  I said that was unacceptable and said I'd wait the 40 minutes.  Of course within 5 minutes I was routed to supervisor Rhonda who was extrememely rude from the moment she got on the phone.  I asked her to please adjust her tone when speaking to me and was told she had no tone and proceeded to tell me a credit take 1 - 3 billing cycles over and over again and when I asked for her name and said I'd be issuing a complaint she hung up. 

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LawrenceC
Moderator Emeritus

Hi jrose71,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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