I am a Verizon client for 10+ years and work in the mortgage industry. I have a client that is supposed to close on thier new home in one week but a collection with Verizon was keeping that from happening. So they paid the collection but they are having trouble getting a Letter of Satisfaction which our underwriter is requiring for final approval. The client and my team have been on the phone for 5+ hours today trying to get help with this. Can you please tell us the best person to contact? This is very urgent. This family may lose their home without Verizon's help.
We can provide information for how to get in contact with our Recovery department. We'll be sending a private message. ~Peter
You can reach the Recovery Operations team by calling 800-852-1922 Monday - Friday from 7:00 AM - 7:00 PM Central Time. ~Peter
Start a new topic or ask questions in the open forum.
