Paid on my bill and still can’t speak with a live person

Arenci
Newbie

I’ve called several times trying to get in touch with a live person and continuously get hung up on by the automated service. Why do you guys have agents if we can’t ever speak to them? Having Verizon has become extremely expensive for no reason with horrible customer service

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vzw_customer_support
Customer Service Rep

Hello, Arenci. My apologies to hear of this experience as we want to make it a simple and easy process to contact us. Please tell me more on how we can assist. Just so you know, we co have the option to request a callback via the link below.

https://www.verizon.com/support/contact-us/#mobile#mobiletroubleshoot#mobiletroubleshootcannotmakeca...

-Natasha

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2 Replies
Cang_Household
Community Leader
Community Leader

Hello there,

What problems do you have and I am happy to help1

vzw_customer_support
Customer Service Rep

Hello, Arenci. My apologies to hear of this experience as we want to make it a simple and easy process to contact us. Please tell me more on how we can assist. Just so you know, we co have the option to request a callback via the link below.

https://www.verizon.com/support/contact-us/#mobile#mobiletroubleshoot#mobiletroubleshootcannotmakeca...

-Natasha