Password Reset Broken
henrikl
Enthusiast - Level 1

My Bank changed my wire details which broke the Autopay feature. Trying to log in, I realized that I lost my password.

 

When I click on "Forgot details", I get sent to the password reset start page with the following error:

 

Spoiler

We're sorry. We are unable to process your request at this time.

For more information about Verizon products and services, visit verizon.com

 

 

Re: Password Reset Broken
KH-OrnEsh
Moderator Emeritus

Hi @henrikl 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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