Password Reset Broken
Enthusiast - Level 1

My Bank changed my wire details which broke the Autopay feature. Trying to log in, I realized that I lost my password.


When I click on "Forgot details", I get sent to the password reset start page with the following error:



We're sorry. We are unable to process your request at this time.

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Re: Password Reset Broken
Moderator Emeritus

Hi @henrikl 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.