Past Due error message on web site and my paper bill for my landline phone.
cancunplay
Newbie

I keep getting a past due notice on my landline bill  on line when in fact the amount in question is not due yet. Example: My current paper bill states it is due on March 13, 2023 When I go to your web site to pay the bill on March 08, 2023 it states it is overdue. This has been happening for a few years.  I have called on the in the past yet nothing has changed. I want this fixed. I pay my bill on time and do not appreciate you marking it overdue. before it is due. If this is not resolved I am going to file a complaint with the  DPU.  I would appreciate a response and a solution.  It is not rocket science. 

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LawrenceC
Moderator Emeritus

Hi cancunplay,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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