Past due amount. Can I speak to a real person to make arrangements?

BillyMac68
Newbie

I’m past due and would like to speak to a real person about resolving account. Been a Verizon customer over a decade, and only have been getting an automated agent.

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vzw_customer_support
Community Manager
Community Manager
@BillyMac68  wrote: I’m past due and would like to speak to a real person about resolving account. Been a Verizon customer over a decade, and only have been getting an automated agent.

Thank you for reaching out to us here and we want to make sure you get the help you are looking for. Are you looking to set up a new payment arrangement for your account or make changes to an existing payment arrangement that was previously set up. Can you share what issues you have been experiencing when attempting to set up a payment arrangement with the automated system so that we can better assist?

 

-Andi

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kdan1960
Enthusiast - Level 1

Apparently the answer is NO. NO human contact available........

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vzw_customer_support
Community Manager
Community Manager

kdan1960 Thank you for reaching out. We are happy to help with this. We will be sending you a PM to talk about this further.

-Harry

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