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Payment arrangement and you disconnected my services.

MissAmyV1985
Newbie
‎10-29-2025 02:22 PM

How is it that I schedule a payment arrangement days in advance and you shut my service off today? Why would you do this after your rep verified I would be good until my payment arrangement date??

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vzw_customer_support
Community Manager
Community Manager
‎10-31-2025 02:27 PM

Hello MissAmyV1985! We are happy to help look into this service issue for you. We are sending you a Private Message here to assist.

-Josh

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